Health Environment Innovations

THOMPSON & SERRANO

Leadership

Marjorie Serrano, RN, PNP, AIA, EDAC

Owner & Clinical Planner

Marjorie began a career in healthcare architecture with 20 years experience as a nurse practitioner.  As a registered architect, her career goal is to enhance healthcare by improving patient care processes and healthcare facilities through efficient operational planning, design, collaboration, education, and research.  She believes the involvement of patients, families, and front line staff is essential to any project. 

Since 2005 Marjorie’s architectural practice has included clinical consulting, facility management, and teamwork in the architectural design of award-winning hospitals.  She has continued to practice part-time as a nurse practitioner, applying her clinical experience to current design challenges.  She has a strong background in operational planning, healthcare innovations, codes, and facility guidelines.  Experience as a primary care clinician, manager, consultant and architect gives her a unique perspective to understand and communicate with all team members.

Marjorie's contribution to healthcare architecture includes serving as a reviewer for the Health Environments Research & Design Journal (HERD).  She was also a member of the program design team for the 2016 Healthcare Design Conference.  She serves in leadership with the Institute for Patient-Centered Design. 

Consultants

Tammy Thompson, AIA, EDAC

Healthcare Planner & Group Facilitator

Tammy Thompson is a registered architect with diverse experience in health facility design and construction management. As the president and founder of the Institute for Patient-Centered Design, Inc., her goal is to give patients a voice in the design of health environments.  Through collaborative efforts with patients, clinicians and designers, she offers innovative solutions to current challenges within health facilities.  Tammy has authored and coauthored numerous articles on patient-centered design subjects, and has been recognized nationally for educating designers and hospital stakeholders.  As a former association partner of the Healthcare Design Conference, and the current director of the Patient-Centered Design Innovation Summit, Tammy choreographs opportunities for multidisciplinary teams to collaborate on new design solutions.

In 2013, she was named Healthcare Design Magazine’s first “HCD 10 Association/Foundation Executive, and she was honored with Engineering News Record’s Top 20 Under 40 distinction.  Tammy is proud to serve as a patient advocate at the design table. 


Additional consultants are architects, interior designers, and nurses with extensive clinical planning and design experience.  Specialties include NICU, lactation, mother/baby, pediatrics, oncology, surgery, technology, public health, and community clinics.